I’m an ITSM ServiceNow Consultant with over 10 years of working with ITSM and ERP tools in designing, transitioning and operating IT services for clients. I have extensive experience in gathering high-level requirements, working with clients in full Service Now implementation and designing IT Service Catalog, Service Portal etc.
ITSM Tools – ServiceNow, CA Unicenter
Reporting – Xtraction
Others – MS Excel, MS Visio, MS Word, Biztalk, HP TRIM
Certifications – ServiceNow Implementation Specialist, ServiceNow Administration, ITIL Foundation, PRINCE2 Foundation, PMP and SAP ABAP Netweaver